Managing people, especially in the telemarketing area, is challenging. With our people management system, you manage your team by overseeing presences and breaks, getting, therefore, the best productivity.
Control all processes and indicators through web reports with a broad view of your team’s presence and situation.
Record of the time at which your employees punch in and out late/ahead of time, on desktop or web.
Choose to pre-define the working hours of an employee, with his breaks, and let the people management system control and alert when the employee is not in accordance with them.
Management of the “bank of hours” of the agents.
The agent can view his next shifts and breaks. Receive thorough management reports about your team.
Find out if your team is motivated through mood control.
Access to the time sheet, which agents can, at any time, look at. The system allows the time sheet to be printed out for signature and future certification.